Casino account verification (KYC)

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Article of: Emily Warren
Last updated: 25/04/2022

KYC stands for ”Know Your Customer”. Here we go through why players at the casino must verify themselves at online casinos in New Zealand, what documents you can get$spent on and why the casino wants to know more about you as a player. We also find out what rights you as a New Zealand player have when playing at online casinos and how you are protected as a player by New Zealand laws.

Online casino account verification – KYC

account verification casino

KYC stands for Know Your Customer which in New Zealand translates to know your customers .

This means that you need to keep track of who are your customers, and at the online casino who are your players. According to the Money Laundering Act, all companies need to have good knowledge of their customers and their business. This is the reason why you need to register to be able to play at the online casino and that you basically always have to do it with BankID at New Zealand casino .

Why do you need to verify yourself at an online casino?

You need to verify yourself at online casinos in order to bookmakers must have good customer knowledge of customers who play at their casinos . All companies, including bookmakers, must be able to keep track of all financial commitments their customers have through their companies, this is to counter money laundering and terrorist financing .

Unfortunately, it is not enough that you enter your name and Social Security number yourself, because it is then not possible to verify that the information you have entered is really correct and that you are who you claim to be. Therefore, one way or another, you need to verify yourself at an online casino before you start playing for money there, or at least before making a withdrawal of your money.

All companies should be able to obtain sufficient information about their customers, i.e. players when it comes to online casinos, relatively quickly on request. If there is a suspicion of money laundering crimes or terrorist financing, an online casino should be able to keep track of which transactions that particular player has made. It is also important that the right transactions are linked to the right person.

In the past, it was common for you as a player to submit documents that verified that you were who you claimed to be, as well as what your actual residential address was. This is still the case with some casino without registration and without a New Zealand gaming license.

BankID & verification

Today it is very easy to verify yourself on casino with New Zealand gaming license through BankID. When you sign up for a new casino you will need to enter your Social Security number and then verify yourself using BankID. The personal data that the casino needs to know about you, such as full name, Social Security number and residential address are linked to your BankID.

"BankID is by far the safest method available today for online verifications, because you do not have to send over documents with sensitive data that unfortunately can end up wrong”

Every time you log in or make a new deposit, you will need to verify yourself with your BankID again, which means that Casino games have a very simple and above all safe way to keep track of who is playing with them according to current laws.

BankID is by far the safest method available today for online verifications, as you do not have to send over documents with sensitive data that unfortunately can end up wrong if you do not play with New Zealand tax free casino .

What documents must be submitted?

If you play at an online casino where you do not verify yourself with BankID, you will need to submit documents that confirm your identity. You may need to do this even if you verify yourself with BankID if you have very high deposit limits or want to request a very large withdrawal of money at the casino.

Documents you may need to submit:

  1. Copy or photograph of valid ID.
    It can be a driver's license, passport or national ID card issued by the police. All credentials that are valid ID documents in New Zealand work well. Keep in mind that you need to show both the front and back of your ID.
  2. Copy or photograph of a bill.
    It can be an electricity bill, water bill or broadband bill for example. It must not be older than three months. The bill must contain your name and your residential address, and is precisely to be able to verify your residential address.
  3. Copy or photograph of the $ edit card.
    If you have made a deposit via a$edit or debit card, you may need to show a copy of the front and back of this card. This is to be able to show that the card is actually in your possession.

You will always receive information from your online casino about which documents are owned by you, but it is up to you to make sure that you have valid ID and a current bill available, for example.

Is it safe to submit documents?

If you play at a licensed casino, you can feel safe submitting documents, because in all gaming licenses there is$off on processing players ' personal data in a safe way.

However, you should always make sure that it is actually the casino that$enters the document, so that you are not deceived. Make sure that the email address you send your documents to matches the email address listed on the casino's website. Should you feel hesitant, you can contact the casino's customer service first, and tune in so that everything is correct.

Casinos only store the data they are required by law to store about their players, and everything is done in a protected and controlled manner according to the laws of the country in which the casino is licensed.

Tips for easier verification at casino online

To make your verification as easy as possible for you, there are a few things you can consider.


Make sure the documents are of good quality ✔

It is important that the copies of the documents you submit are clear and of good quality so that you can see what is written on them. If you have access to a scanner, it is good to scan the documents. If you do not have it, you can use a scanning app in your smartphone. Make sure you have good light so that the image is bright and clear.

Should the documents be unclear, there is a risk that you need to redo the process and submit them again, with better quality.

Public accounting ✔

Today it is relatively common to have many of their invoices on direct debit and then you may not be able to show an invoice that proves their residential address. If so, you can order a population registration certificate from the Tax Office. You can do this yourself via their e-services.

Be prepared and submit the documents promptly ✔

If you know that you are playing at an online casino where you do not verify yourself with BankID and thus will have to submit documents, it is good that you are prepared. Make sure you have all the documents available so that you can submit them as soon as the casino requests it. You will probably not be able to withdraw your winnings until you have verified yourself.

Play at New Zealand casinos and for smaller sums ✔

The easiest way is to play at New Zealand online casinos where you verify yourself with BankID and that you play for smaller amounts, so you do not have to supplement your verification with documents.

If you make large deposits or withdrawals, for example over$20,000 onor, you may need to complete your verification.

Your rights as a player

As a player, you are never required to provide more information about yourself than is required by law. The bookmaker must be able to verify your identity, but has no right to be able to use information that is not the law .

You cannot refuse to provide your name and other information that is essential, such as Social Security number and residential address. However, there is no need for you to enter your mobile number or email address. You can never play as anonymous at an online casino.

What does the law say?

The casino is also required by law to check whether you are a person in a politically exposed position, which is usually abbreviated to PEP. If you are a PEP or a family member of someone who is in a PEP position, stricter measures should be taken, which may mean that you may need to submit additional verification even though you are not otherwise a high-risk person. You may even be denied membership at an online casino because of this.

As a player, you always have the right to request an extract of what information has been collected about you, and the casino should be able to notify you as soon as possible. However, you do not have any rights to choose whether or not to register this information, as you agree to this when you choose to become a member at a casino. Therefore, it may be a good idea to read the terms and conditions before you choose to register on a gambling site.

You always have the right to receive information about how your personal data is stored and how the casino ensures that the data is protected from unauthorized persons. Licensed casinos have the ability to ensure that all data is protected, and this is checked regularly.

Expected new gaming regulation-casino games in the EU

New Zealand has a very strict gambling regulation but there is currently no uniform gambling regulation within the EU, but each country has its own laws on gambling regulation. However, the European Standardization Organization CEN is in the process of developing a standard$ing reporting of online gambling services. Something that is expected to be completed shortly.